Gambling Assistance Hotline

Gamble With Awareness

While gambling can be an enjoyable pastime, it's important to recognize when it becomes excessive or harmful. It can lead to emotional distress or financial strain if not managed responsibly.

We promote healthy gambling behaviors and encourage players to stay in control. If you ever feel gambling is impacting your life negatively, there are resources available to help you regain balance.

Monitor Your Activity

• Try the Self-Evaluation Tool to understand your gambling behavior.
• Use our Budget Calculator to see how much you are spending each week.

Support When You Need It

If you’re facing gambling-related difficulties—or know someone who is—contact Gambling Help at 1800 858 858 or visit www.gamblinghelponline.org.au. This national service offers free and confidential support at all hours of the day and night.

To locate services in your region, refer to the “Services in Your State” section on their website.

Contact Our Support Team

If you need help managing your account, adjusting your limits, or taking a break, we’re here to support you. You can reach us at 1300 188 911, through our live chat feature, or by emailing [email protected].

Control Your Spending

Limit your spending by setting a weekly budget within your account. Just go to “My Account,” then click “Spending Limits.” If needed, our support team can help walk you through the process.

Request a Time-Out

If you'd like to stop gambling for a period, you can request self-exclusion. Here's how it works:

• Self-exclusion is valid for 12 months.
• Unplayed, valid tickets will be voided and funds returned.
• ID verification is required before withdrawing any remaining winnings.
• A confirmation will be sent via email once your request is processed.
• After the exclusion ends, you can contact our Gambling Liaison Officer at [email protected] to discuss account reactivation.

Know the Odds

Each game displays detailed information on odds, prize divisions, and draw dates. Visit the game’s page or our Help Centre for full breakdowns and how-to-play guides.

Verifying Your Identity

We are committed to ensuring that all users are of legal age. Age and identity verification are essential, and account access depends on it. You may be required to verify before making purchases or withdrawing funds, depending on local regulations.

If verification is not completed on time, your account may be restricted and winnings temporarily held. Learn more by visiting: Why is verification required?

Our Responsible Gambling Commitment

We fully support the principles of responsible gambling and operate in accordance with official codes of conduct for each Australian state and territory. For more information about your area’s specific rules, visit our website.